Privacy Policy
Data controller
Eagle-Eye Scissors, Mühlenbachstraße 6/1/1, 4780 Sankt-Vith, Belgium. Company number BE 1010.618.551. Contact: scharfdeinmesser@gmail.com
Purpose and legal basis
We use your data to handle your order, payment and delivery, manage your account and answer your questions (contract, GDPR art. 6(1)(b)). To remind you of an order you did not complete and to protect the site against abuse (legitimate interest, art. 6(1)(f)). For a customer review only if you agree to it (consent, art. 6(1)(a)).
Who receives your data
Service providers that host the website, process payments, send e-mails and deliver parcels, insofar as that is needed. If you agree to a customer review, the review service also receives your data. We do not sell data.
Outside the EU
Some of those service providers may process data outside the EU. Such a transfer is covered by the EU-US Data Privacy Framework or by standard contractual clauses.
How long
Order and invoice data for as long as accounting law requires, account data until you delete your account, other data for at most 2 years.
E-mails to hair salons
We e-mail hair salons when the sharpening service visits their area (legitimate interest). Their business contact details come from public sources. You can also sign up yourself (consent). You can unsubscribe via the link in every e-mail; we keep an unsubscribed address only to stop e-mailing you.
Contact at your request: e-mail, phone, text and WhatsApp
If you sign up, we use your e-mail address, postcode and country to e-mail you when the sharpening service is in your area. If you answer yes, we also use your mobile number to call you for an appointment or send you a text or WhatsApp when the sharpening service is in your area, and your e-mail address to send you news now and then (new scissors, products, services and events). Each purpose and each channel needs its own consent (GDPR Art. 6(1)(a)); nothing is ticked in advance and you choose yes or no each time; a consent only applies after the click in the confirmation e-mail. Recipients: the service provider that manages our customer list (as processor) and the service that sends our e-mails. If you choose WhatsApp, the provider of WhatsApp also processes your number and messages, including outside the EEA. The consent to be called is valid for 12 months and only for the number you gave; you can renew it on the phone. If you gave that consent, your number is not checked against the Belgian do-not-call list (Bel-me-niet-meer). You can withdraw each choice separately, or all together, with the link at the bottom of every e-mail; you then get a confirmation by e-mail. We keep the proof of your consent (what you chose, the text you saw, when and on which page) for as long as the consent runs, and after that for as long as needed to be able to prove it.
Your rights
You can access, correct or erase your data, restrict its processing, object and have your data transferred. You can withdraw a consent at any time. Just e-mail us. Complaint: Belgian Data Protection Authority.